Program name: Sintra Mortgage Customer Care and Application Updates
1. Program description
Sintra Mortgage, LLC (NMLS# 2687191) sends non-promotional text messages to consumers, applicants, and borrowers who have contacted us and affirmatively opted in to receive SMS.
Messages are limited to responses to inquiries you started and assistance you requested, including:
- Replies to questions about your application or loan file
- Appointment scheduling and confirmations
- Application status updates
- Document requests and submission help
- Closing coordination
- Account servicing questions
We do not send marketing or promotional text messages through this program, and we do not message numbers obtained from purchased or rented lists.
2. How to opt in
You join the program by providing your mobile number on a Sintra Mortgage form and checking the separate SMS consent box. The box is unchecked by default and is optional.
Consent is not a condition of applying for or obtaining a loan or any other service.
3. Message frequency
Message frequency varies based on your interaction with us. We send messages in response to your inquiries and requests rather than on a fixed schedule.
4. Message and data rates
Sintra Mortgage does not charge for this program. Message and data rates may apply. These charges come from your wireless carrier and appear on your monthly bill or are deducted from your prepaid balance. Contact your carrier for details about your plan.
5. How to opt out
Reply STOP to any message from us at any time. You will receive one confirmation message and then no further messages.
You may also reply CANCEL, QUIT, UNSUBSCRIBE, END, OPTOUT, STOPALL, or REVOKE.
To rejoin, reply START.
6. How to get help
Reply HELP to any message, call us at (586) 225-8989, or use the contact form at https://sintramortgage.com/contact/.
7. Supported carriers
This service is available on major US wireless carriers. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your mobile number and your SMS consent data are not shared, sold, rented, or transferred to any third parties or affiliates for marketing or promotional purposes.
For full details on how we handle your information, see our Privacy Policy.
9. Contact us
Sintra Mortgage, LLC
186 North Main Street, Plymouth, MI 48170
Phone: (586) 225-8989
Web: https://sintramortgage.com/
Last updated: 19 September 2026
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