Privacy Policy

Effective Date:  01-01-2018
Company: Sintra Mortgage

Sintra Mortgage (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications. Please read this carefully. If you do not agree with the terms of this policy, discontinue use of our services.

  1. Information We Collect

We may collect personal and non-personal information including:

  1. Personal Identifiable Information (PII): Name, address, email, phone number, Social Security number, date of birth, income, employment details, financial account information.
  2. Loan Application Data: Property details, mortgage-related documents, income verification, credit history.
  3. Device & Usage Data: IP address, browser type, operating system, and interaction with our website.
  4. Third-Party Information: Credit reporting agencies, employers, financial institutions, or service providers as required for mortgage processing.
  1. How We Use Your Information

We use your information to:

  1. Process mortgage applications and provide related services.
  2. Verify identity, income, and eligibility for financing.
  3. Communicate with you regarding applications, approvals, or account activity.
  4. Maintain compliance with federal, state, and local regulations (e.g., FNMA/FHLMC guidelines).
  5. Improve our services, systems, and customer experience.
  6. Detect and prevent fraud or unauthorized activity.
  1. Sharing of Information

We do not sell your information. We may share your information with:

  1. Service Providers: Title companies, appraisers, underwriters, credit agencies, closing agents, and related vendors.
  2. Regulatory Authorities: As required by law, including compliance with subpoenas, audits, and federal/state requirements.
  3. Business Transfers: In connection with mergers, acquisitions, or asset sales.
  4. Authorized Parties: With your consent or direction (e.g., loan officers, financial advisors).
  1. Data Security

We implement industry-standard safeguards including encryption, secure servers, and restricted access to protect your personal information. While we strive to secure your data, no system is 100% secure, and we cannot guarantee absolute protection.

  1. Your Privacy Choices
  • You may request access to, correction of, or deletion of your personal information, subject to applicable laws.
  • You may opt-out of certain communications by following unsubscribe instructions or contacting us directly.
  1. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law or industry guidelines.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

  1. Messaging Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages regarding (you can have more than one depending on your submitted messaging use case. e.g., my inquiry/marketing messages/delivery notification, etc.). End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

By providing your mobile phone number, you consent to receive SMS messages from Sintra Mortgage related to your mortgage process. Message frequency may vary. Standard message and data rates may apply depending on your carrier. You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at (586) 225-8989. Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.

  1. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Sintra Mortgage
NMLS# 2687191
3310 W Big Beaver Road Suite 210
Troy, MI 48084
Phone: (586) 225-8989